What it is
The Homeless Management Information System (HMIS) is an electronic database that collects and securely stores information about Calgary’s homeless population. To date, 32 agencies are using the HMIS across 200 programs. It is the technological backbone of Calgary’s homeless-serving system, tying together programs and services into a coherent system of care.
How it works
When people experiencing homelessness arrive at an agency’s door, staff enter their information into the HMIS, including their age and health, employment and housing status. This allows us to track and report the number of people experiencing homelessness, the length and causes of their experience, the services they’ve received, their demographic characteristics, and their needs.
Why it’s important
The HMIS helps us understand people’s unique experiences of homelessness. It improves coordination among agencies, enabling people to move through the system of care more efficiently.
The HMIS also shows the impact of programming, which helps us improve programs and create policy proposals. It also reduces administrative burden so staff can focus on their most important work: helping individuals and families experiencing homelessness.