The Manual ensures that agencies deliver a consistent quality of care to individuals and families in our Housing First programs and requires agencies to implement best practices for its case management services. In this way, accreditation helps to strengthen the city’s entire homeless-serving system of care.
Research shows that programs that use accreditation to assess service delivery are in a better position to provide quality assurance, consistent practice and positive outcomes.
Agencies we fund to deliver case management services are therefore required to become accredited through a process facilitated by the Canadian Accreditation Council.
The purpose of accreditation is:
to assist programs in becoming better service providers;
provide programs with a strong foundation to build on, and
provide organizations with professional and public recognition of their achievements.
Through the accreditation process, our funded agencies are acknowledged for their qualification to meet the expectations set by Calgary Homeless Foundation in providing programs and services that best meets the needs of those we serve.
Frequently Asked Questions
Why do programs have to be accredited?
Research supports that programs which use accreditation to assess service delivery are more able to provide quality assurance, consistent practice and positive outcomes while learning and growing as part of the experience.
What’s the purpose of accreditation?
The purpose of accreditation is to assist programs in becoming better service providers, enhance service delivery, provide programs a strong foundation to build on and provide organizations with both professional and public recognition of their achievements.
Who has to be accredited?
Any program funded by Calgary Homeless Foundation that provides case management services must be accredited, in accordance with our Case Management Standards.
How were the standards developed?
Calgary Homeless Foundation engaged in a comprehensive 18-month process to develop these standards. We conducted interviews with community, experts, and people with lived or living experiences of homelessness. We also reviewed relevant literature, including case management standards from other disciplines, to determine the best practices in case management for a homelessness context.
Programs funded by Calgary Homeless Foundation are contractually obligated to adhere to these standards. However, we encourage other programs working with people experiencing homelessness to adopt these standards as well to ensure consistent and standardized processes across the system.
I am an agency seeking accreditation. How do I apply?
Canadian Accreditation Council
#203, 9080 – 25 Ave. SW
Edmonton, AB T6X 2H4 Fax: 780-424-4498
What are the next steps?
Once the application has been completed and submitted to the Canadian Accreditation Council, a staff member from the council will contact you to develop the Accreditation Work Plan, provide necessary documentation, and ensure you are aware of the available supports.
Who pays for accreditation?
Calgary Homeless Foundation has entered into a contract with Canadian Accreditation Council to provide accreditation services for the Case Management Programs funded by us.
The fixed costs of accreditation will be paid for by Calgary Homeless Foundation. However, some additional costs will be the responsibility of the programs undergoing accreditation.
Is there anything I have to pay for?
Programs will be responsible for additional fees incurred, including:
Package fees if the staff of the Canadian Accreditation Council is required to re-organize or vet any documentation provided
Interest associated with late fees
Is there someone who can help me with the process?
Canadian Accreditation Council staff are always willing to help any program with questions relating to the process or standards. For any questions, your first point of contact is Sidney Gill, your Support Coordinator.