Our Pillars of Work graphic is a visual summary of CHF’s 5 Year Strategic Blueprint. Each component is inter-connected to support and enable fulfillment of CHF’s ultimate vision: Together, we will end homelessness in Calgary.

report on progress

Our work is aligned within these four pillars to ensure we are on mission and reaching our goals.

pillar one:

research & development



The Impact of Sharing Data


The Homeless Management Information System (HMIS) is a locally administered electronic data collection system that encapsulates specifics and patterns of usage within Calgary’s Homeless-Serving System of Care. On behalf of community, CHF administers HMIS to collect system-wide, standardized data for accurate, real-time reporting on the number of people who are experiencing homelessness, the length and causes of their homelessness and their demographic characteristics and needs. It also allows for a full and wide angle view of the system of care and the identification of service strengths and gaps. CHF as the system planner, is thus better informed to advise on and make system decisions to support agency success in meeting client needs.

This past year, the CHF HMIS team focused on working with agencies to ensure appropriate software utilization which contributes to enhanced data quality and reliability.  In 2016, 226 community service providers attended HMIS Basic User Training and CHF recorded 740 active users of the system. Five new community programs were on-boarded to HMIS, bringing the total to 84 community programs using the system.

“Medicine Wheel and Sustainable Livelihood Model are used for our program. We are revisiting the Program Logic Model with all levels of staff to make sure approaches are updated and applied.”






Stepping Stone Manor, first of the 8-9 purpose built affordable housing buildings being constructed through the RESOLVE Campaign


pillar two:

community mobilization



Training & Scholarships


Between April 1, 2015 and March 31, 2016, CHF offered 32 unique trainings to 1,285 staff from various agencies across the homeless-serving sector. Each year, CHF hosts community consultations with service providers to discuss training needs and gaps within our sector; feedback was integrated to develop a comprehensive community training schedule, based on needs and best practices. CHF also partners with the Faculty of Social Work at the University of Calgary to offer a certificate program called the Certificate in Working with Homeless Populations: Practice Fundamentals. CHF, on behalf of community, funded 24 scholarships to attend and complete the fundamentals program.





pillar THREE:

funder of outcomes & impacts



“Women should not have to choose between
domestic violence and homelessness.”

Discovery House


Last year, CHF funded 14 non-housing specific programs and 42 programs that provided 2,043 housing spaces with supports.

CHF also provided funding for outreach through the Downtown Outreach Addictions Program (DOAP) and Outreach and Cultural Reconnection (OCR) through the Aboriginal Friendship Centre of Calgary (AFCC). Together, these programs provided 27,308 services to 4,201 clients last year.

In addition to housing with supports program spaces, CHF provided Winter Emergency Response for additional support over our city’s coldest months. This year, we introduced Fee For Service Winter Emergency Response where each program is funded on a per client basis. A total of 21 families were supported through CHF’s Family Winter Emergency Response dollars.

“We build a community for clients. That’s the human model.”

-Metis Calgary Family Services


pillar FOUR:

public & political will



We work collaboratively with the Client Action Committee, Indigenous Partners, agencies, faith groups and other not-for-profits and partners to advocate for continued government support, to raise awareness and activate community involvement in ending homelessness.




“You know, they were just another face, just another person, just another fellow who was homeless. But what you don’t realize is that he was somebody’s son, somebody’s father, you know, somebody’s brother, even somebody’s husband. They all need to be remembered. The Longest Night is how we can do that.”

-Randy Pages, CAC


Longest Night of the Year Memorial December 21, 2015